Ghost Hat

Shipping rates are:

We process orders on business days which are Monday through Friday

– Production time: 3 – 10 days*

– Shipping: We use flat shipping rate of:

Standard Shipping: First item price: $3.99 and each addition $1.99

– Estimated Delivery: 7 - 12 days* (in regular seasons) excluding Sunday or more depends on holiday seasons.

(* This doesn’t include our 7 - 10 day processing time)

Express Shipping: First item price: $6.99 and each addition $5.99

– Estimated Delivery: 5 - 7 days* (in regular seasons) excluding Sunday or more depends on holiday seasons.

(* This doesn’t include our 1 - 3 day processing time)

The highest rate is applied once to the whole order.

While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

About Late Deliveries

Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. xplrsamcolbymerch.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:

Possible Reasons for Delay

Incorrect Address

Missing apartment, building, floor, or unit number

Severe weather conditions

International customs procedures

Order tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 2-4 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

I ordered 2+ items, but only received one… where’s my order?

We have a large assortment of products not stocked in the house when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

How do I contact you?

If you have any questions that are not on this FAQ page, please email us at [email protected] where we will promptly get back to you.

I send an Email but got no response?

Please check the email address that you sent it to and try again. We have a 24/7 days a week Support. In case there is still no reply, contact this Email: [email protected] we will answer back within 1 business day.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Global Mail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.